Past-Due Accounts
1. WHAT IS A PAST-DUE BALANCE?
When a student account is past-due, it means the balance was not paid in full and/or no payments were applied as of the due date. As a result, Bursar holds are placed on the record to restrict registration activity until the outstanding balance is fully paid. Additionally, late charges may accrue based on the College’s fee schedule.
2. WHAT ARE BURSAR HOLDS / BURSAR IN-HOUSE COLLECTION HOLDS?
In accordance with the policies of the City University of New York (CUNY), student balances outstanding beyond the term scheduled due date(s) will have a Bursar hold and a Bursar In-House Collection hold placed on the record:
- Bursar (BUR) hold: Placed on a student's account when there is a past-due balance at the campus. When a Bursar hold is placed, the student will not have registration access.
- Bursar In-House Collection (BIH) hold: Placed to indicate the student’s account is in default & John Jay College is attempting to collect the debt. BIH holds are University holds. This means they are viewed by all CUNY colleges and will block registration at those institutions until the debt is fully paid to the campus it is owed to.
3. HOW WILL I BE NOTIFIED ABOUT MY BALANCE?
Students are responsible to monitor their account balance on CUNYfirst (Student Center > Financial Account). Once an account becomes past-due, John Jay College will contact the student with reminder emails and/or letters to arrange payment on their account. Please ensure that all contact information in CUNYfirst is always up to date (Student Center > Profile).
4. HOW DO I RESOLVE THE BURSAR HOLD / BURSAR IN-HOUSE COLLECTION HOLD?
Past-due balances should be immediately paid in full using any of the accepted forms of payment: Methods of Payment | John Jay College of Criminal Justice.
If you are using federal/state grants, loans or scholarships to pay for your tuition bill, you must address this with the Financial Aid Office. All awards authorized by Financial Aid MUST be reflected in your financial account as a payment or as a pending payment in order to review hold status. Partial awards may require the student to pay the difference in their tuition costs—this payment would be required to review the hold status as well.
Bursar holds will not be removed from the student record until: (1) Full payment of past-due tuition/fees is received, or (2) The Financial Aid Office has authorized awards to pay your full outstanding balance.
5. HOLD CATALOG
This section refers ONLY to Bursar-related holds and their impacts. The Bursar's Office cannot discuss, advise or remove account holds placed by other departments (i.e. Registrar, Financial Aid, Academic Advisement, etc.) or other CUNY campuses. The student must inquire with the appropriate department/college for more information.
