Virtual Front Desk

Welcome Bloodhound's to the Virtual Front Desk !!

Hi everyone, Here are some points to keep in mind before you log on:

When joining the front desk please give us a few minutes upon joining, someone will be with you shortly. We are happy to help you but please note, our conversation will be limited to 15 mins. To make this process faster, please do the following while waiting: ensure that you are connected to audio, have your EMPLID ready, and questions written down for your advisor.

Do not disconnect and reconnect as this will push you to the bottom of the list.

If you have an advisement hold, you need to make an appointment on Navigate:  Unfortunately you cannot complete mandatory advising with the Virtual Front Desk.

If you have a financial question, we advise you to start by visiting the Jay Express page. The following URL will take you to the page:  Unfortunately, the AAC does not have access to bursar holds.

If you have a question on how to add, drop, of swap a class on Schedule Builder try using this video for assistance first: Please feel free to rejoin the Zoom if you are still experiencing issues.

Summer 2024 Virtual Walk-In Hours

Tuesday from 10:00AM - 12:30PM

During the above times, click this Zoom link and enter the Meeting ID and Password
Meeting ID: 880 7264 4522
Passcode: 619210

The virtual front desk is available for:  

  • All John Jay undergraduate students, faculty, and staff with general questions for the Academic Advisement Center.
  • Current John Jay undergraduate students (non-SEEK, non-ACE, non-Honors) who wish to have a quick (no more than 15 minutes) conversation with an advisor. 

For questions regarding Winter/Spring course selection or graduation requirements, please book an appointment. If there are no appointments available, please check every few days as availability is regularly updated.

To make an appointment

  • Call 646-557-4872 or 646-557-4816 or
  • Use Navigate