Services, Requests & Deadlines
We look forward to collaborating with you! Our updated service list, turnaround times (see below) & job request form went into effect on March 18, 2024. Please contact Kira Poplowski, chief communications officer, with your questions.
- On March 18, a single job request form replaced multiple request forms/processes and streamline how members of the campus community collaborate with us. Thank you to everyone who helped us refine the form!
- On March 18, an updated list of services and turnaround times (see below) more strongly aligned strategic priorities, resources and workload was launched. [For example, our graphic design team of only 2.5 people completed about 2,000 requests in 2023.]
- We provide only the services listed below. We are unable to fulfill requests for services that are not included on the list below. Find self-service resources here.
- Turnaround times start when we receive a complete request form & all materials needed to complete the request [final text, images, links, etc].
- Turnaround times include two rounds of changes & one final review. Additional rounds of changes extend the turnaround time.
- We do not have a copyeditor & cannot copyedit your text. Please use a free service like Grammarly to ensure accuracy.
- All work done by us follows John Jay branding guidelinespdf.
- The social media graphics we create follow best practice guidelines [see below].
- We cannot fulfill rush requests. Alternative options include our self-service templates [see below], Staples & FedEx Office.
| Service | Deadline | Notes |
|---|---|---|
| Service Ads, print & digital | Deadline 7 working days | Notes |
| Service Annual Fund assets | Deadline 15 working days | Notes Offices of President & Advancement only |
| Service Banner, digital | Deadline 5 working days | Notes |
| Service Banner, retractable | Deadline To borrow a JJ retractable banner, please complete the request form below by selecting "Other" & then writing the request & date/time needed | Notes We do not produce banners customized for individual units, departments, events, etc. Click the link to self-service resources above for options. |
| Service Brochure, print | Deadline Determined case by case | Notes Print brochures consume more hard, soft & environmental resources than digital work. Pls make your request using the form below & we'll let you know if we have the capacity. |
| Service Business cards | Deadline 5 working days | Notes |
| Service Certificate(s) | Deadline 10 working days | Notes A self-service template will be shared soon |
| Service Constant Contact email graphic | Deadline 5 working days | Notes Offices of President, Advancement & External Affairs only |
| Service Constant Contact email | Deadline 5 working days | Notes Offices of President, Advancement & External Affairs only |
| Service Direct mail assets | Deadline 15 working days | Notes Offices of President & Advancement only |
| Service Envelope | Deadline 5 working days | Notes |
| Service Flyer | Deadline See link to self-service resources above. | Notes |
| Service Folder | Deadline Folders with JJ branding can be ordered directly from the Print Shop | Notes We do not produce folders customized for individual units, departments, events, etc. Click the link to self-service resources above for options. |
| Service Invitation, digital | Deadline 5 working days | Notes Offices of President, Advancement & External Affairs only |
| Service Invitation, print | Deadline 10 working days | Notes Offices of President, Advancement & External Affairs only |
| Service Letterhead | Deadline 5 working days | Notes |
| Service Logo | Deadline 5 working days | Notes Find downloadable JJ logos at the self-service resources link above. |
| Service Postcard | Deadline 10 working days | Notes Offices of President, Admissions, Advancement & External Affairs only |
| Service Poster | Deadline 10 working days | Notes For events only |
| Service Program | Deadline 10 working days | Notes For events only |
| Service Signage | Deadline 10 working days | Notes For events only |
| Service Social media graphic | Deadline 7 working days | Notes External-facing & external/internal-facing only; see content guidelines below |
| Service Tablecloth | Deadline To borrow a JJ tablecloth, please complete the request form below by selecting "Other" & then writing the request & date/time needed | Notes We do not produce tablecloths customized for individual units, departments, events, etc. Click the link to self-service resources above for options. |
| Service Video | Deadline Determined case by case | Notes |
| Service Website support | Deadline Determined case by case | Notes Content owners are responsible for updating their pages. See user guide below. For more advanced help, pls complete the request form above. |
| Service Zoom background | Deadline Click the link to self-service resources above for options | Notes |
Social Media Graphics Guidelines
Here are the best practice social media graphics guidelines we follow:
- Prioritize visuals: Social media is a visual medium, and social media graphics that convey your message primarily through images or bold graphics are likely to perform better.
- Minimize text: 80% of social media users access platforms via their phone -- text should be easily readable on a small screen. Remember that information can also be conveyed via the caption.
As of December 1, 2024, text on the graphics we create will be limited to about 20 words -- a brief headline + 3-4 lines of brief text.
- Include URLs in captions: Users can click on a URL in a caption (or link in bio on Instagram) but not on a URL in a graphic. Place the URL where it's most user-friendly.
- Include logistical info in captions and/or webpage: Focus on the most vital info that motivates a user to act (register for an event, apply for a scholarship, donate, etc). Logistics like an event schedule, event location, Zoom link, contact info, etc. are usually of secondary importance for users.
- Here are some sample graphics that follow these guidelines: program, ranking, alumni profile, event, scholarship.