Jay Express Services and EM Call Center

Jay Express Services and EM Call Center

Welcome to Jay Express Services, John Jay’s information central!

[We are closed for 1 hour: Monday - Friday 12PM - 1PM] 
via the Enrollment Management Call Center at 212-663-7867 

**Friday, March 12th - hours of operation - 9AM - 3PM**

Visit the Virtual Jay Express Services Counter! 

Stop by the Jay Express Virtual Counter to speak with a Jay Express representative or Financial Aid officer!
Monday to Friday 3:00PM - 5:00PM 
*Friday, March 12th  -  ZOOM sessions are CANCELLED.
John Jay students are eligible for a free Zoom account by signing in with their John Jay email and password.

Important Information

Coronavirus Updates

*Friday, March 12th -  Jay Express  ZOOM sessions are CANCELLED.


Quick Links

Academic Calendar  Important dates and deadlines set both by the College and CUNY

Financial Aid – FAFSA, student loans, Scholarships, forms

Registrar – Graduation requirements, Academic Standards & Requirements, forms

Bursar - Tuition and Fees, Payment Deadlines, and Schedule of Tuition Refund and Student Liability

Academic Advisement - Freshman/transfer advisement, CUSP advisement,  Appointments

CUNYFirst101 - directions to some of the important things you will you do in CUNYfirst

...Did You Know...  MOST transactions can be done online or via email!

Declare your major/minor/specialization via email to jayexpress@jjay.cuny.edu

Need to submit FAFSA Verification worksheets & documents? Visit the Financial Aid Jay Stop Page to access the electronic worksheet & upload required documents. *For questions regarding FAFSA verification and other financial aid related items please email financialaid@jjay.cuny.edu or jayexpress@jjay.cuny.edu

Official Transcript: Order Your Official Transcript Online! click here

The Summer & Fall 2021 Readmisison Application is now Open! Click here to apply!


Questions about your tuition bill/refund? Send an email to bursar@jjay.cuny.edu

Grade Change/Grade Appeal Requests & Inquiries: Send an email to gradechange@jjay.cuny.edu

Difficulties applying for Graduation? email jayexpress@jjay.cuny.edu 

Need to change your name? Send the Change of Name form to jayexpress@jjay.cuny.edu

Questions about E-Permits? Send an email to epermit@jjay.cuny.edu

Questions about degree audits? Send an email to registraraudit@jjay.cuny.edu

Retroactive Resignation requests via e-mail: Send an email to retro@jjay.cuny.edu

**Your assigned John Jay student email must be used to conduct all College related business and inquiries. If you do not have access to your email please indicate in the subject area if you are an alumni, new freshmen or new transfer.**

CUNYFirst 101

For step by step guides on how to get a copy of your: unofficial transcriptsenrollment lettersaccount inquiriespaying your bill, change your mailing addressetc!

How To Videos