Jay Express Services and EM Call Center

Jay Express Services and EM Call Center

Welcome to Jay Express Services! John Jay’s information central!

WE ARE AVAILABLE!

IN-PERSON SERVICE COUNTER HOURS
MONDAY - THURSDAY 9:00 AM - 4:45 PM
FRIDAY  9:00 AM - 1:00 PM

 

VIA EMAIL

MONDAY - FRIDAY 9:00 AM - 5:00 PM
and...
the ENROLLMENT MANAGEMENT CALL CENTER at 212-663-7867
MONDAY - FRIDAY 9:00 AM - 3:00 PM
[We are closed for 1 hour: 12:00 PM - 1:00 PM]
 

Need to speak directly with a Financial Aid counselor?  At the Virtual Jay Express Services Counter, counselors are available: Tuesdays & Wednesdays, 3:00 PM - 4:00 PM.

Pass code: 329757

John Jay students are eligible for a free Zoom account by signing in with their John Jay email and password.

Important Information

CUNYFirst Upgrade

WINTER/SPRING 2023 - Students must be fully vaccinated against COVID-19 and approved in CUNYfirst to attend in-person or hybrid courses. For more information regarding CUNY’s student vaccination mandate, please visit Student Vaccination Mandate FAQ – The City University of New York (cuny.edu) .


Quick Links

Academic Calendar  Important dates and deadlines set both by the College and CUNY

Academic Advisement - Freshman/transfer advisement, CUSP advisement,  Appointments

Bursar - Tuition and Fees, Payment Deadlines, and Schedule of Tuition Refund and Student Liability

CUNYFirst101 - directions to some of the important things you will you do in CUNYfirst

Declaration of Major - add, change or remove a major/certificate.  

Declaration of Minor - add, change or remove a minor.

Financial Aid – FAFSA, student loans, Scholarships, forms

Registrar – Graduation requirements, Academic Standards & Requirements, forms

Majors details of minors offered for the undergraduate degree

Minors - details of minors offered for the undergraduate degree


...Did You Know...  MOST transactions can be done online or via email!

Submit the declaration of major/minor/specialization

Verify FAFSA

Official Transcripts & Duplicate Diplomas: Order online here


Inquiries

Billing & Payments: Email: bursar@jjay.cuny.edu

Credit Evaluation: Email: evaluations@jjay.cuny.edu

Degree Audit/Graduation: Email: registraraudit@jjay.cuny.edu

Difficulties applying for Graduation? Email: jayexpress@jjay.cuny.edu 

E-Permit: Email: epermit@jjay.cuny.edu

Grade Change/Grade Appeals: Email: gradechange@jjay.cuny.edu

Need to change your name? Submit the Change of Info form

**Your assigned John Jay student email must be used to conduct all College related business and inquiries. If you do not have access to your email, indicate in the subject area if you are an alumni, new freshmen or new transfer.**


CUNYFirst 101 - Step by step guides on how to access unofficial transcriptsenrollment lettersaccount inquiriespaying your bill, change your mailing addressetc!

How To Videos -