SUMMER 2020
Hours of Operation
(When the College is open)
AGENT SUPPORT Friday, Saturday and Sunday |
WALK-IN SUPPORT
|
The Technology Helpdesk will be CLOSED on the following days |
Friday, July 3 - Independence Day |
Calls or Emails received by the Helpdesk after business hours
or on the days listed above will be replied to on the next business day
DoIT Technology HelpDesk
- Faculty, Staff and Student email
- Access and support for CUNYfirst and the CUNYPortal
***Note: CUNYfirst and the CUNY Portal are hosted by CUNY. Service issues and delays are beyond our control*** - Computer hardware and software technical support for college issued computers and laptops
- Telephone, voicemail and the college telephone directory
- Network and wireless connectivity issues
- John Jay hosted and supported applications and servers
- Classroom equipment problems
- Internet, Inside John Jay and the JayStop (Intranet) Support
- Classroom/Lab Technology Support Services (CLSS formerly ITSS)
- Web Support services
Related Links
- Computer Equipment Request Form
- Online HelpDesk
- John Jay College Policies and Procedures Compendium (Inside John Jay)