Help Desk | John Jay College of Criminal Justice
Help Desk

Help Desk

SUMMER 2018

Hours of Operation
(When the College is open)

AGENT SUPPORT
Monday - Thursday
8:00AM - 8:30PM

Friday, Saturday, Sunday
CLOSED
(Specific Friday dates listed below)

WALK-IN SUPPORT
Monday - Thursday
8:00AM - 8:30PM

Friday, Saturday, Sunday
CLOSED
(Specific Friday dates listed below)

The Technology Helpdesk will be CLOSED on the following days

​ALL Saturday and Sundays Through August 19th
Wednesday, July 4 - Independance Day
Friday, June 29 - Summer Hours observed

Friday, July 13 - Summer Hours observed
Friday, July 20 - Summer Hours observed
Friday, July 27 - Summer Hours observed
Friday, August 3 - Summer Hours observed

Friday, August 10 - Summer Hours observed
Monday,September 3 -  Labor Day

Calls or Emails received by the Helpdesk after its hours of operation
or on the days listed above will be replied to on the next business day

DoIT Technology HelpDesk

DoIT Technology HelpDesk Support
The technology areas the Helpdesk Support are:
  • Faculty, Staff and Student email
  • Access and support for CUNYfirst and the CUNYPortal
    ***Note: CUNYfirst and the CUNY Portal are hosted by CUNY. Service issues and delays are beyond our control***
  • Computer hardware and software technical support for college issued computers and laptops
  • Telephone, voicemail and the college telephone directory
  • Network and wireless connectivity issues
  • John Jay hosted and supported applications and servers
  • Classroom equipment problems
  • Internet, Inside John Jay and the JayStop (Intranet) Support
  • Classroom/Lab Technology Support Services (CLSS formerly ITSS)
  • Web Support services
     

Related Links

 

 

DoIT Technology HelpDesk - (212)237-8200