Past-Due Accounts

IMPORTANT NOTICE: Tuition and fees are the sole responsibility of the student and extends to all costs incurred by John Jay College to collect such debt.  This may include, but is not limited to Bursar holds, late fees, deregistration, collections costs, litigation/attorney's fees, and court costs.

 

1. WHAT IS A PAST-DUE BALANCE?

When a student account is past-due, it means the balance was not paid in full and/or no payments were applied as of the due date.  As a result, Bursar holds are placed on the record to restrict registration activity until the outstanding balance is fully paid.  Additionally, late charges may accrue based on the College’s fee schedule.

2. WHAT ARE BURSAR HOLDS / BURSAR IN-HOUSE COLLECTION HOLDS?

In accordance with the policies of the City University of New York (CUNY), student balances outstanding beyond the term scheduled due date(s) will have a Bursar hold and a Bursar In-House Collection hold placed on the record:

  • Bursar (BUR) hold: Placed on a student's account when there is a past-due balance at the campus.  When a Bursar hold is placed, the student will not have registration access.
     
  • Bursar In-House Collection (BIH) hold: Placed to indicate the student’s account is in default & John Jay College is attempting to collect the debt.  BIH holds are University holds.  This means they are viewed by all CUNY colleges and will block registration at those institutions until the debt is fully paid to the campus it is owed to.

3. HOW WILL I BE NOTIFIED ABOUT MY BALANCE?

Students are responsible to monitor their account balance on CUNYfirst (Student Center > Financial Account).  Once an account becomes past-due, John Jay College will contact the student with reminder emails and/or letters to arrange payment on their account.  Please ensure that all contact information in CUNYfirst is always up to date (Student Center > Profile).

4. HOW DO I RESOLVE THE BURSAR HOLD / BURSAR IN-HOUSE COLLECTION HOLD?

Past-due balances should be immediately paid in full using any of the accepted forms of payment: Methods of Payment | John Jay College of Criminal Justice.

If you are using federal/state grants, loans or scholarships to pay for your tuition bill, you must address this with the Financial Aid Office.  All awards authorized by Financial Aid MUST be reflected in your financial account as a payment or as a pending payment in order to review hold status.  Partial awards may require the student to pay the difference in their tuition costs—this payment would be required to review the hold status as well.

Bursar holds will not be removed from the student record until: (1) Full payment of past-due tuition/fees is received, or (2) The Financial Aid Office has authorized awards to pay your full outstanding balance.

5. HOLD CATALOG

This section refers ONLY to Bursar-related holds and their impacts.  The Bursar's Office cannot discuss, advise or remove account holds placed by other departments (i.e. Registrar, Financial Aid, Academic Advisement, etc.) or other CUNY campuses.  The student must inquire with the appropriate department/college for more information.

Negative Holds

Negative holds from the Bursar’s Office commonly refer to a balance past-due and have multiple impacts.

  • Bursar Hold (BUR)
    IMPACT: No Enrollment
    DESCRIPTION: A Bursar hold is placed on a student's account when there is a past-due balance.
    RESOLVE HOLD: All past-due balances should be paid in full using any of the accepted methods.
                                  !! Personal Check / eCheck will delay hold clearing for 10-business days !! 
  • Bursar In-House Collection Hold (BIH)
    IMPACTS: No Enrollment / University Block
    DESCRIPTION: The account is in default & John Jay College is attempting to collect the debt.
    RESOLVE HOLD: All past-due balances should be paid in full using any of the accepted methods.
                                   !! Personal Check / eCheck will delay hold clearing for 10-business days !! 
  • Collection Bureau Hudson Valley, Inc. Hold (BHV)
    IMPACTS: No Enrollment / University Block / No Payment to College (Pay Collector)
    DESCRIPTION: The balance has been referred to a collection agency.  A BHV hold will prohibit direct payment to John Jay College.
    RESOLVE HOLD: Students must pay the collector, including the balance owed to the College and any additional fees/surcharges from CBHV.  CBHV: 1-877-576-0700
  • Transworld Systems, Inc. Hold (BTS)
    IMPACTS: No Enrollment / University Block / No Payment to College (Pay Collector)
    DESCRIPTION: The balance has been referred to a collection agency.  A BTS hold will prohibit direct payment to John Jay College.
    RESOLVE HOLD: Students must pay the collector, including the balance owed to the College and any additional fees/surcharges from TSI.  TSI: 1-800-668-8777
  • Delinquent Debt Hold (BWO)
    IMPACTS: No Enrollment / University Block
    DESCRIPTION: Uncollected bill/debt.
    RESOLVE HOLD: Contact the Bursar’s Office.

 

Positive Holds

Positive holds commonly refer to special services or actions initiated by student/staff.  There is no punitive impact to a positive hold.

  • Do Not Cancel Registration (BCF)
    IMPACT: Registration will be saved
    DESCRIPTION: Student is enrolled with a sponsor payer, scholarship or third-party that will pay for the specified term in full or partially.
    RESOLVE HOLD: No action required unless specified by a Bursar representative.
  • Enrolled in a Payment Plan (BPP)
    IMPACT: None
    DESCRIPTION: Student is enrolled in an active term payment plan.  Payment is expected on the dates established by the plan.
    RESOLVE HOLD: No action required.

 

Limit Holds

Limit holds from the Bursar’s Office commonly refer to restrictive action that does not impact more than one activity.

  • Bad Check (BCK)
    IMPACT: No Personal Checks
    DESCRIPTION: A personal check that cannot be processed because the account holder has non-sufficient funds (NSF) will be rejected by the bank.
    RESOLVE HOLD: Balance + $20.00 fee/per failed instance.  Students will be required to make all subsequent payments by cash, money order, certified check, or credit/debit card.  Check privileges may not be reinstated for an NSF rejection.
  • Do Not Accept eCheck (BNE)
    IMPACT: No Electronic Checks
    DESCRIPTION: (1) Electronic checks (eCheck) that cannot be processed because the account holder has non-sufficient funds (NSF) will be rejected by the bank. OR (2) Electronic checks (eCheck) that cannot be processed because the account holder has entered invalid account information will be rejected by the processor as “Unable to Locate.”
    RESOLVE HOLD: Balance + $20.00 fee/per failed instance.  Students will be required to make all subsequent payments by cash, money order, certified check, or credit/debit card.  Check privileges may not be reinstated for an NSF rejection.  Check privileges may be reinstated as a one-time courtesy for eCheck rejected for “Unable to Locate."  
  • No Electronic Payments (BNX)
    IMPACT: No Electronic Payments
    DESCRIPTION: All online payments are blocked for students referred to a collector.
    RESOLVE HOLD: All payments must be made directly to the collector in full.
  • Block Access Payment Plan (BNP)
    IMPACT: No Payment Plan
    DESCRIPTION: Payment plan access is blocked for students referred to a collector.
    RESOLVE HOLD: All payments must be made directly to the collector in full.
  • Bursar Do Not Refund (BRF)
    IMPACT: No Refund
    DESCRIPTION: Refund processing is delayed and subject to account review.
    RESOLVE HOLD: Bursar will advise on the status of the student’s account and disbursements.