Jay Express Services and EM Call Center

Jay Express Services and EM Call Center

Jay Express

Welcome to Jay Express Services, John Jay’s information central.

The Jay Express Service Center is the place to go for all fo your enrollment needs. We are the customer service area that represents the Registrar, Financial Aid, Testing & Evaluation, and the Admissions office. Our goal is to provide consistent high quality services that are efficient and student centered. 

Jay Express Basics

At Jay Express we provide an informal, personal, student space to help you navigate through the many facets of university life. Jay Express is focused on improving your on-and off-campus experience. We are here to assist you succeed in the business of being a student.

Students looking to  complete any of the following actions are welcome to visit our office at any time:

  • Change major and/or minor
  • Request a transcript
  • Request an enrollment letter
  • Update general account information


Students looking for assistance with Financial Aid or Registrar matters must make an appointment to receive assistance. Students can utilize our appointment website to schedule a time to speak with us regarding Finanical aid or Registrar questions.


If you are unable to visit our office during normal business hour and need assistance please contact us via email at Jayexpress@jjay.cuny.edu or by phone during our hours of operation at (212)663-7867.

CunyFirst 101

CUNYfirst is student management system that gives you a quick and easy way to access information about all areas of your academic life, from admissions through academic progress/graduation. You can now manage you school related activities via CUNYfirst.

The links belowprovide directions to some of the important things you will you do in CUNYfirst.

Activate your CUNYfirst account

Description of the CUNYFirst Student Center

View your class schedule

Search for classes

Order your Official Transcript

View your bill

View your Financial Aid

View your "To Do List"

Add/Update your mailing address

Money Matters

Providing students with access to a quailty education, regardless of financial means has always been John Jay's mission. The cost of a college education is an important investment that should be carefull considered.

Educational expenses include tuition and fess, room and board, books and supplies, and transportation. While you and your family have the primary responsibility of paying for your education, funding is available from the federal, state, and city government (as well as from John Jay) to help you.

We are here to provide informationon most financial aspects of your life as a student at John Jay, including payments for tuition and fees, billing, and student accounts.

For frequently asked questions regarding the Excelsior Scholarship please visit:




To sign up for updates regarding the Excelsior Scholarship please visit:




Info Hub

General updates on College policies & procedures, and student consumer information.