Jay Express Services and EM Call Center

Jay Express Services and EM Call Center


Welcome to Jay Express Services, John Jay’s information central.

The Jay Express Service Center is the place to go for all of your enrollment needs. We are the customer service area that represents the Registrar, Financial Aid, Testing & Evaluation, and the Admissions office. Our goal is to provide consistent high quality services that are efficient and student centered.

If you are unable to visit our office during our business hours you can reach out to the Enrollment Management Call Center at (212)663-7867 or email us at Jayexpress@jjay.cuny.edu.


News & Announcements

Due to technical issues at John Jay  offices located in the BMW building, transcript availability is experiencing temporary delays. 



Applying for a Student Loan?*

The website for Direct Loans (studentloans.gov) has migrated to www.studentaid.gov
Complete your Master Promissory Note (MPN), Entrance/Exit Counseling on their new site!


Late Night Transcipt Services*

Transcript services are no longer available after 4:45pm during late night service hours at Jay Express. Students who require a copy of their transcript must order them online.

Both official and student copies, may be ordered online for your convenience. John Jay College of Criminal Justice has retained Credentials Inc. to accept transcript orders over the Internet. Students ordering via the Internet will receive official or student copy transcripts within 5 to 10 business days. The regular transcript fee charged by JJC is $7.00 per transcript. Official transcripts mailed directly to CUNY Colleges are free. There is an additional processing fee of $2.00 applied to each transcript order for use of the online service.

Order your transcript online at: https://www.jjay.cuny.edu/online