In-Person Services at Jay Express

Welcome to the Jay Express Services Counter!

Students requiring assistance at our counter area must schedule an appointment.

Please note: Diploma pick-up & in-person transcripts are no longer provided. Diplomas for recent graduates are scheduled to be/have been mailed out. Previous graduates may submit the diploma mail request form to the Registrar to receive their diplomas.

Click here to order an official transcript and/or a duplicate diploma online!

If you need assistance that goes beyond what is offered at our service counter, please inform a representative or contact us via email or the EM call center.

Below is a breakdown of the services offered at our counter this semester!

Registrar Related Services

Enrollment Verification Letters - Requests for enrollment letters.
Registration Help - Inquiries regarding the registration process, readmission, course issues, etc.
Personal Info Changes - Requests to change personal information such as permanent name or SSN. Some of these changes can be accomplished through CUNYfirst.
Residency/In-State Tuition Inquiries

Financial Aid & Bursar Related Services

General Financial Aid Inquiries - Inquiries regarding FAFSA, TAP, Excelsior Scholarship, Student Loans, etc.
Verification Follow Up Inquiries
Tuition information