In-Person Services at Jay Express

Welcome to the Jay Express Services Counter!

Students requiring assistance at our counter area must schedule an appointment.

Please note: Diploma pick-up & in-person transcripts are no longer provided. Diplomas will be mailed to the mailing address indicated in the CUNYFirst account.

Click here to order an official transcript and/or a duplicate diploma online!

If you need assistance that goes beyond what is offered at our service counter, please inform a representative or contact us via email or the EM call center.

Below is a breakdown of the services offered at our counter this semester!

Registrar Related Services

Enrollment Verification Letters - Proof of Enrollment.
Registration Help - Inquiries regarding the registration process, readmission, course issues, etc.
Personal Info Changes - Requests to change personal information such as permanent name or SSN. Some of these changes can be accomplished through CUNYfirst.
Residency/In-State Tuition Inquiries

Financial Aid & Bursar Related Services

General Financial Aid Inquiries - Inquiries regarding FAFSA, TAP, Excelsior Scholarship, Student Loans, etc.
Verification Follow Up Inquiries - Verify My FAFSA status, submission of Federal Work Study documents, etc.
Tuition information